Of course! Our company is have General Liability Insurance and all our cleaners are fully insured, background-checked, and professionally trained to provide you with the highest quality service.

We offer a range of services including regular home cleaning, deep cleaning, move-in/move-out cleaning, and office cleaning. All our services are tailored to meet your specific needs.

We provide estimates via phone, email, or text. Our online booking system also offers an instant estimate based on your answers. For locations requiring intense deep cleaning, we may request photos or videos to provide an accurate quote.

Our pricing is transparent and competitive. You can use our online calculator to get an estimated price of our service based on the information you provide.

You can easily book our services online through our website, www.mykleanernyc.com, or by calling our customer service team at [your phone number].

For weekly or bi-weekly services and long time customers, we can promise the same team member. For monthly services, we will always do our best to accommodate your preference for the same team member, but we cannot guarantee it due to scheduling constraints. If flexibility is needed or if a team member calls off, we will ensure a lead cleaner is available to fill in for you.

Yes! We bring all necessary products and materials. However, we ask that you provide a vacuum and mop for sanitary reasons. If you cannot provide them, we will bring our own.

We implement a rigorous vetting process to ensure our cleaners are exceptional.

Yes, after the initial visit, leaving a key with our team, or with your concierge, is actually preferred. Thus our service can be as convenient as possible for you.

Tipping is customary and highly valued by our cleaning professionals. The amount you choose to tip is entirely up to you and should reflect your appreciation for the service provided.

Our team works hard in advance to prepare for your home, so a cancellation fee applies if you cancel within 24 hours of the appointment. If you need to make any changes, please notify us as soon as possible so we can find alternative work for our team and reschedule your appointment. Thank you for your understanding.